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Experience
2 - 3 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide Level 2 technical support for hardware, software, and networking issues.
- Troubleshoot and resolve escalated incidents from Level 1 support.
- Perform system administration tasks including installation, configuration, and maintenance of IT systems.
- Ensure timely resolution of technical issues while maintaining high customer satisfaction.
- Support Microsoft technologies (Windows OS, Active Directory, Exchange, O365, etc.) and networking devices.
- Monitor system performance and proactively identify potential issues.
- Document incidents, resolutions, and maintain technical knowledge base.
- Collaborate with internal teams to ensure smooth IT operations.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, IT, or a related field.
- 2 – 3 years of experience in IT support/desktop support/network administration.
- Strong knowledge of Windows OS, Active Directory, Exchange/O365, and basic networking (LAN/WAN, firewalls, routers, switches).
- Hands-on experience with IT hardware, software installations, and troubleshooting.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer service skills.
- Relevant certifications (MCSA, MCSE, CCNA, ITIL) are a plus.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Staff Connect Information Technology Consultants
Staff Connect is one of the most reputable recruitment companies in the UAE. We are a rapidly growing recruiting service that is run by a dedicated staff of highly skilled and experienced recruitment experts. We have extensive experience working with the most prestigious companies all over the world to provide them permanent and reliable recruitment solutions. We strive to become the most trusted and reputable recruitment, talent acquisition, andoutsourcing service in the UAE as well as on an international scale. We employ a top-quality professional, strategic and consultative approach that assists our clients to findthe right talent that will take their business to the higher levels. Working tirelessly and smoothly connecting candidates to their dream jobs with just the click of a button. Staff Connect aims to bridge the gap between recruiters and jobseekers.
Read MoreChandni - recruiter
AL Jahra Building 703, Khalid Bin Al Waleed Road, DUBAI, Dubai, United Arab Emirates, 233468, Dubai, United Arab Emirates (UAE)
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