Support Engineer SPIDER PLUS CONSTRUCTION EQUIPMENT TRADING L.L.C

About Us

Spider Plus is a leading provider of lifting equipment rentals and sales across the UAE and KSA. We are looking for a skilled and proactive Support Engineer to strengthen our operations, ensure equipment reliability, and maintain our high standards of service and safety.

Key Responsibilities

Technical Guidance & Workshop Support

• Provide OEM-approved repair instructions to technicians.
• Ensure timely, high-quality repair and maintenance services from the workshop.
• Work closely with the Workshop Supervisor to ensure inspections follow company-approved standards.

Machine Maintenance

• Schedule and oversee routine maintenance to avoid downtime.
• Follow up on machine repairs, prepare quotations, and secure necessary approvals.

Certification Management

• Ensure all third-party certifications for fleet, operators, and technicians are always valid.

Pre-Hire & Off-Hire Processes

• Coordinate with the Hire Desk Controller on operator availability, job allocation, and equipment readiness.
• Ensure equipment undergoes proper pre-hire and post-hire inspections and notify Operations/HDC on inspection updates.
• Ensure off-hired machines are attended within 2 days and customer damage reports are issued accordingly.
• Ensure tagging system compliance across all workshop operations.

Customer & Internal Coordination

• Share approved maintenance quotations with the Sales Department and customers.
• Collect and compile inspection-related reports (pre-hire, post-hire, service reports, job sheets, breakdown logs).
• Coordinate with Accounts for customer chargeable maintenance cases.

Procurement & Supplier Handling

• Follow up with Procurement regarding spare parts and materials for workshop and equipment needs.
• Communicate with equipment suppliers for technical support when required.

Operational Improvements

• Study equipment breakdown trends and propose corrective actions.
• Develop and implement routine maintenance procedures to improve workflow efficiency.
• Update and utilize operational tools (Operations Tracker, Breakdown Logs, etc.).