Support Specialist

client of Hirelabanese

Key Responsibilities:

• Update and maintain databases for all software used within the organization.
• Conduct thorough testing of software prior to release to ensure functionality and reliability.
• Manage multiple databases.
• Provide comprehensive client support via email, remote connection, and training sessions to resolve issues and assist with software usage.
• Prepare detailed documentation for new software features, ensuring comprehensive understanding and ease of use.
• Respond to inquiries and support requests in a timely and professional manner.
• Troubleshoot and resolve issues or escalate them as needed.
• Collaborate with various departments to ensure efficient issue resolution.
• Maintain records of interactions, feedback, and recurring issues.
• Contribute to continuous improvement by identifying trends and suggesting process enhancements.