Support Specialist
General Paint Company
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Update and maintain databases for all software used within the organization.
- Conduct thorough testing of software prior to release to ensure functionality and reliability.
- Manage multiple databases.
- Provide comprehensive client support via email, remote connection, and training sessions to resolve issues and assist with software usage.
- Prepare detailed documentation for new software features, ensuring comprehensive understanding and ease of use.
- Respond to inquiries and support requests in a timely and professional manner.
- Troubleshoot and resolve issues or escalate them as needed.
- Collaborate with various departments to ensure efficient issue resolution.
- Maintain records of interactions, feedback, and recurring issues.
- Contribute to continuous improvement by identifying trends and suggesting process enhancements.
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or related field preferred.
2 years of experience in software testing, database management, and technical support.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to manage time and prioritize tasks effectively.
Company Industry
- Chemicals
- Petrochemicals
- Polymers
- Industrial Gases
Department / Functional Area
- IT Software
Keywords
- Support Specialist
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General Paint Company