Switchboard operator

H tel Sofitel

Employer Active

Posted 17 hrs ago

Experience

0 - 2 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Telephone Reception
    • Answer incoming calls within defined deadlines
    • Quickly identify the needs of the interlocutor
    • Direct calls to the right services
    • Take and transmit messages accurately
  • Communications Management
    • Ensure outgoing calls for clients (wake-up calls, reservations, specific requests)
    • Manage internal communications between departments
    • Use the telephone switchboard and associated software
  • Customer Relations
    • Adopt a courteous, professional and friendly tone
    • Respect reception and quality standards
    • Process simple requests and transfer complex requests
  • Administrative Tasks
    • Keep call logs up to date
    • Enter certain customer information
    • Participate in updating databases
  • Room Service Order Taking
    • Answer customer calls for room service orders
    • Advise customers on menus and suggestions
    • Enter orders accurately into the dedicated system
    • Verify essential information (room, allergies, specific requests)
    • Effectively transmit orders to the teams concerned
    • Follow up on requests if necessary
  • Message Box Management
    • Use the Message Box tool to centralize and track customer requests
    • Record and transmit messages to the relevant departments
    • Ensure follow-up and updating of requests in real time
    • Ensure the proper traceability of information
    • Prioritize requests according to their level of urgency

Desired Candidate Profile

Candidate Profile:

  • Training in hotel/tourism or equivalent experience
  • First experience in reception or customer relations appreciated
  • Mastery of French and at least one foreign language (English required)

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Switchboard Operator

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H tel Sofitel

Main mission:

  • Ensure the management of internal and external telephone communications of the establishment, guarantee a professional telephone reception and contribute to the customer experience in accordance with the quality standards of the Accor group.

https://www.emploipartner.com/en/jobs/68903

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