Switchboard Operator

H tel Sofitel

Switchboard Operator

Main responsibilities :

• Telephone reception
• Answer incoming calls within the defined timeframes
• Quickly identify the interlocutor's needs
• Direct calls to the correct services
• Accurately receive and transmit messages
• Communications Management
• Handle outbound calls for clients (wake-up calls, reservations, specific requests)
• Manage internal communications between departments
• Use the telephone switchboard and associated software
• Customer relations
• Adopt a courteous, professional and warm tone
• Respect the standards of reception and quality
• Handle simple requests and forward complex requests
• Administrative tasks
• Keep the call logs up to date
• Enter certain customer information
• Participate in updating the databases
• Order taking Room service
• Answering customer calls for room service orders
• Advise customers on menus and suggestions
• Enter commands accurately into the dedicated system
• Check the essential information (room details, allergies, specific requests)
• Effectively transmit orders to the relevant teams
• Follow up on requests if necessary
• Message Box Management
• Use the Message Box tool to centralize and track customer requests
• Record and forward messages to the relevant departments
• Ensure the monitoring and updating of requests in real time
• Ensure proper traceability of information
• Prioritize requests according to their level of urgency

Technical skills:

• Proficiency in using the telephone switchboard
• Knowledge of computer tools (hotel PMS, office automation)
• Good elocution and clear diction