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Experience
3 - 5 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What will be your mission?
Edge Devices (Servers):
- Install, configure, and maintain Edge Device to ensure smooth operation and optimal performance.
- Perform regular system upgrades, patches, and maintenance tasks.
- Monitor server health and address any performance issues or errors.
- System admin, Genesis (tool), ideally GCC experience (local laws - licenses)
PBX and PRI Lines:
- Administer and manage PBX and PRI lines for efficient telecommunication services.
- Troubleshoot and resolve any issues related to PBX and PRI lines.
- Collaborate with telecommunication service providers to ensure uninterrupted communication channels.
- Phone line for a contact centers
Internet Leased Line and Broadband:
- Manage internet leased line connections and broadband services.
- Monitor network bandwidth usage and ensure adequate resources for smooth operations.
- Troubleshoot network connectivity issues and optimize internet performance.
- Local network/wifi and admin support
Mobile Phones Usage and Monitoring:
- Oversee the mobile phone system, including device provisioning, configuration, and support.
- Monitor mobile phone usage, data plans, and costs.
- Implement mobile device management policies and security measures.
Managing IT and Network Support for Local Offices:
- Provide IT support and troubleshooting for local offices.
- Install, configure, and maintain local office networks, ensuring reliable connectivity.
- Collaborate with local office staff to address IT-related concerns and provide timely solutions.
Desired Candidate Profile
Requirements
What are we looking for?
- Bachelor's degree or proven studies in computer science, information technology, or a related field.
- 3+ years proven experience as an IT Support / System Administrator, preferably in a multi-office environment.
- Strong knowledge of Cloud and On-Premise Contact Center Solutions. Experience with Genesys and Avaya systems will be preferred.
- Contact center experience is a must
- Familiarity with internet leased lines, broadband connections, and mobile phone systems specifically in the GCC region.
- Proficient in network administration and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
Company Industry
Department / Functional Area
Keywords
- System Administrator
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