System Engineer – L2 Dicetek LLC

Job Description

Roles & Responsibilities

Desired Candidate Profile

• Qualifications:

• Bachelor Degree in Computer Science or Information Systems

• International Certifications (MCSE /CCNP certification preferred)

  
  

  Experience:

• Minimum 9 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)

• MCSE of higher qualification

• Experience with monitoring, network diagnostic and network analytics tools

• Experience with antivirus/malware and patch management technologies

• Experience with administering systems, such as Microsoft Active Directory, Exchange, Lync, SharePoint

• Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)

• Very good experience in VMWare, VCentre, Network and/or Storage

• Solid experience maintaining Cloud environment.

• Solid experience in supporting, maintaining, and troubleshooting systems.

• Solid experience maintaining and applying security policies and procedures.

• Solid experience in supporting, maintaining, and troubleshooting servers.

• Minimum 2 years’ experience in Managed Cloud Service environment

  
  

  Skills

• Language proficiency in the following languages - English/Arabic

• Must have knowledge on using the following tools: HP Service Management, Cisco ACI, UCS, Zenoss, VMWare and UCS Director

• Must be able to work effectively in a 24 x 7 x 365 environment.

• Monitoring all day-to-day activities

• Plan and perform on-job training whenever required.

• Experience of dealing with customers, specialists and service providers

• Good conflict training, analytical skills, problem-solving skills, and organizational skills

• Be customer service-minded and focus on solution providing.

• Ability to communicate effectively and clearly.

• Provide comprehensive solutions.

• Be self-motivated and take initiative.

• Ability to respond positively to working in a pressured environment.

• Work well with a team and be cooperative.

• Ensure the operations and network KPIs are met with the highest quality and standards.

• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.

• Be flexible and adjust to changing business needs and environment.

• Excellent oral and written communication skills.

• Strong reporting and communications skills