System Support Specialist
Elsaba AutoService
Employer Active
Posted on 31 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide technical support to ERP system users via phone, email, or in-person
- Troubleshoot and resolve system technical issues (desktop and web)
- Monitor system performance and conduct regular maintenance
- Assist with system updates, patches, and optimization
- Document technical issues, resolutions, and user guides
- Collaborate with IT, developer teams, and business units to ensure system integrity and improvements
- Conduct end-user training on ERP functionalities and best practices
- Ensure data integrity and security within the ERP environment
- Support integration with other business applications
- Manage user access, roles, and permissions
- Participate in system testing, validation, and upgrade cycles
Desired Candidate Profile
- 1 3+ years of experience in technical or system support roles, preferably with ERP systems
- Strong knowledge of ERP technologies including .NET and SQL Server
- Familiarity with web front-end frameworks such as jQuery and Bootstrap is a plus
- Proficient in troubleshooting both desktop and web applications
- Strong problem-solving and analytical skills
- Good communication skills to explain technical information to users
- Ability to manage multiple support requests and prioritize effectively
- Experience with database management and SQL
- Customer service orientation and teamwork skills
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- IT Software
Keywords
- System Support Specialist
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