Systems & Database Director

Zakat, Tax and Customs Authority

Strategy and Planning

Contribute to the development of IT Operations business plan ensuring alignment with ZATCA strategy
Develop the operational plan for Systems and Database in line with IT Operations business plan and IT & Digitization strategic plan
Implement plans and provide input to enable achievement of Systems and Database goals that support ZATCA s overall strategic plans

Systems & Database Operation and Performance

Define IT systems & database and Datacenter operations model in line with IT strategy and ZATCA strategy according to the latest IT systems & database technology and Data center operations trends and standard
Finalize database capacity plans and oversee the design and development of databases
Manage the operation of ZATCA systems and database ensuring best-in-class operational performance
Manage the necessary systems installations, upgrades, and maintenance as planned in cooperation with all stakeholders and functions
Review major change requests related to IT systems and databases and ensure proper evaluation of their impact on IT strategy and IT enterprise architecture
Track and asses the performance, health, and safety of IT systems infrastructure
Recommend performance and hardware improvements, as well as resources optimization to achieve the IT systems objectives and KPIs

Data Center and IT Inventory Management

Manage data center operations and maintenance (access, heat, power) ensuring optimal utilization and efficiency and monitor all equipment to avoid any threat
Manage data center expansion and upgrade plans in order to assess their effectiveness on IT operations while ensuring growth
Oversee the handling and controlling of IT assets lifecycle, from reception to disposal ensuring up-to-date inventory details with respect to cost, risk, redistribution, control, and compliance
Monitor ZATCA data center and servers to ensure efficient 24/7 operations, and develop periodical reports with needed recommendations for improvement

People Management

Participate in the identification and recruitment of key talent
Guide, mentor and support direct reports in order to execute duties according to set policies and processes
Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
Establish a high-performance working environment and promote ZATCA values