Systems Engineer UEM

TjDeeD Technology

Deploy, configure, and administer Ivanti EPM (and other UEM platforms) across customer environments
Install and manage the Ivanti Engine-Based Agent (EBA) across Windows endpoints, including troubleshooting agent health, inventory, and communication issues
Configure and manage patch management workflows from content download and vulnerability scanning through to approved deployment and compliance reporting
Build and maintain software distribution packages and delivery tasks
Support OS deployment (OSD) and device provisioning workflows using PXE, WinPE, and provisioning templates
Administer SQL Server databases backing EPM deployments, including basic health checks, backup validation, and performance monitoring
Configure Active Directory integration, LDAP/LDAPS directory sync, and RBAC role assignments
Investigate and resolve technical issues raised by customers, documenting root cause and resolution clearly
Perform pre-deployment environment assessments and validate readiness against pre-requisite checklists
Participate in customer-facing meetings, providing clear technical updates and progress reporting
Contribute to technical documentation including design documents, runbooks, and knowledge base articles

Experience

1 3 years of hands-on experience in a Systems Engineer, IT Administrator, or Endpoint Management role
Practical experience with at least one UEM or endpoint management platform Ivanti EPM strongly preferred; Tanium, SCCM/MECM, Workspace ONE, or Jamf also considered
Working knowledge of Microsoft SQL Server running queries, checking job histories, basic backup/restore operations
Solid understanding of Windows Server and Windows 10/11 administration
Experience with Active Directory user/computer management, GPO, LDAP, OU structure
Familiarity with IIS configuration and Windows networking fundamentals (DNS, DHCP, TCP/IP)
Experience reading and interpreting log files and registry entries for troubleshooting purposes

Technical Skills

Ivanti EPM: inventory, patching, software distribution, remote control, agent deployment
Windows Server 2016 / 2019 / 2022 administration
Microsoft SQL Server basic DBA operations, SSMS, query execution
Active Directory and Group Policy administration
Networking: TCP/IP, DNS, firewall ports, VLANs (conceptual understanding minimum)
PowerShell scripting for automation and troubleshooting (basic to intermediate)
Understanding of PKI, SSL certificates, and TLS basics

Soft Skills & Working Style

Methodical, structured troubleshooter you gather facts before drawing conclusions
Clear and professional communicator, comfortable in customer-facing situations
Able to manage multiple concurrent tasks across different projects without dropping the ball
Takes ownership of issues and follows through to resolution you don t leave things half-done
Comfortable working both independently and as part of a collaborative team
Eager to learn, open to feedback, and continuously building your technical depth