T24 Support Engineer (jBASE Background)

TAWANTECH

Employer Active

Posted 3 hrs ago

Experience

5 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Provide L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
  • Monitor system performance and ensure high availability.
  • Troubleshoot functional and technical issues within T24.

2. Incident & Problem Management

  • Analyze and resolve production issues within SLA timelines.
  • Perform root cause analysis (RCA) for recurring issues.
  • Coordinate with business users and vendors for issue resolution.

3. jBASE Development & Debugging

  • Write, modify, and debug programs using jBASE.
  • Analyze existing routines, versions, and templates in T24.
  • Work on local developments, patches, and fixes.

4. System Monitoring & Batch Support

  • Monitor COB (Close of Business) and EOD (End of Day) processes.
  • Troubleshoot batch failures and ensure successful completion.
  • Support job scheduling and performance tuning.

5. Data Management

  • Execute data fixes using T24 tools and jBASE commands.
  • Validate data integrity and consistency.
  • Work with MultiValue databases and file structures.

6. Environment & Release Management

  • Support deployments, upgrades, and patches.
  • Coordinate with Dev, QA, and Infrastructure teams.
  • Maintain version control and release documentation.

7. Integration & Interfaces

  • Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
  • Debug API/services-related issues.
  • Ensure data flow consistency across systems.

8. Documentation & Knowledge Sharing

  • Maintain support documents, SOPs, and runbooks.
  • Provide knowledge transfer to junior team members.
  • Document known issues and solutions.

Technical Skills

  • Strong experience with Temenos T24 architecture and modules.
  • Hands-on expertise in jBASE programming.
  • Knowledge of:
    • T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
    • OFS (Open Financial Services) messaging
    • MultiValue database concepts
    • Experience with Unix/Linux environments.
    • Familiarity with shell scripting.

Functional Knowledge

  • Understanding of core banking operations:
    • Customer accounts
    • Payments & transfers
    • Loans and deposits
    • Awareness of banking regulations and compliance is a plus.

Desired Candidate Profile

Experience Requirements

  • 5+ years of experience in T24 support or development.
  • Experience in production support environments (24/7 support preferred).
  • Prior banking or financial services experience is highly desirable.

Soft Skills

  • Strong analytical and problem-solving skills.
  • Ability to work under pressure in critical production environments.
  • Good communication skills with technical and business teams.
  • Team player with proactive attitude.

Nice to Have

  • Experience with TAFJ (Java-based T24) is an advantage.
  • Knowledge of integration tools and APIs.
  • Exposure to DevOps practices and tools.
  • ITIL certification for support processes.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • T24 Support Engineer (jBASE Background)

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TAWANTECH

https://apply.workable.com/tawantech/j/9AE5897E6E/