Talent Development Specialist | Travel System GDS

Client of Ten Group - EMEA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

Training and Development Programs Inductions

• Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises
• Ensure all training material regularly updated and available before each session
• Deliver (1 2 days) on the job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary)
• Manage and ensure completion of any training to be delivered within the first 12 weeks
• Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs

BEHAVIORAL EXPECTATIONS:

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering.

We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Specific behavioral traits we want to see:

• Advocate for personal & professional development, and can provide evidence of their growth mindset

• Ability to influence team performance and culture

• Demonstrates a willingness to learn TD specific tools and methods

EDUCATION/EXPERIENCE:

• Minimum High School Diploma
• Practical Experience and Projects: hands-on projects and real-world scenarios that allow you to apply your knowledge and skills in talent development.
• Knowledge and experience in key L&D practices is preferred.
• Be a SME in GDS and demonstrate exceptional knowledge of any Travel System, with several years of experience in training and development of travel system within the travel or tourism industry
• At least 3 years experience working on Amadeus GDS system.

ROLE SPECIFIC COMPETENCIES:

• Invests in their own professional development by attending relevant workshops, conferences, and training courses to stay current in the field.
• Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams)
• Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training.

WORK ENVIRONMENT / CONTRACT TYPE:

Renewable Contracts and In-Office

Experience :

• Min 3 years experience in Training and Talent Development capacity

• Experience in the facilitation of training sessions either face-to-face and/or virtually.
• Min 3 years within a Travel and/or Aviation industry having worked with a GDS.

Knowledge:

• Talent Development Principles: Understand the fundamental concepts, theories, and best practices related to talent development, adult learning, and organizational development. Knowledge and expertise in Talent Development Initiatives within Europe.
• Training and Development Methods: Be well-versed in various training and development methods, such as e-learning, classroom training, mentoring, coaching, and on-the-job training.
• Assessment and Evaluation: Know how to design and implement assessments to identify skill gaps and evaluate the effectiveness of training programs.
• Performance Management: Understand performance management systems, including goal setting, performance appraisal, and feedback mechanisms.
• Legal and Compliance: Stay informed about relevant labor laws, regulations, and compliance requirements related to talent development and HR practices.
• Travel & Leisure Industry: A strong foundation in the travel and leisure industry is beneficial. This includes understanding various travel destinations, accommodations, transportation options, and leisure activities.
• Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus.

Knowledge, Skills & Abilities:

• Possess strong verbal and written communication skills in professional English and Arabic to effectively convey training objectives, facilitate discussions, and write training materials.
• Be skilled in facilitating group discussions, workshops, and training sessions to engage learners and promote active participation. In particular have experience in remote facilitation.
• Ability to design, develop, and update training materials and programs, considering adult learning principles and various learning styles.
• Analytical skills to gather and interpret data related to training effectiveness and make data-driven decisions for program improvement.
• Manage multiple training projects simultaneously, including planning, scheduling, budgeting, and resource allocation.
• Familiarity with learning management systems (LMS), e-learning authoring tools, and other technology platforms used for training and development.
• Skill in handling conflicts and challenges that may arise during training or mentoring sessions.
• Ability to provide constructive feedback and mentor individuals to help them develop their skills and careers.
• Proficiency in Microsoft Office skills is essential and significantly enhances your productivity and effectiveness in the workplace. (Excel, Word, PowerPoint, Outlook, Access, OneNote)