Tamayyaz - Concierge Agent

AccorHotel

Employer Active

Posted 7 hrs ago

Experience

2 - 3 Years

Job Location

Jeddah - Saudi Arabia

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

**Key Responsibilities**

  • Welcome guests and provide warm, professional assistance with inquiries, requests, and complaints in a timely manner
  • Provide comprehensive information about hotel services, facilities, and local attractions
  • Arrange transportation, restaurant reservations, tours, tickets, and other guest requests with attention to detail
  • Coordinate with housekeeping, front office, and other departments to fulfill guest needs and ensure satisfaction
  • Maintain up-to-date knowledge of the local area, events, and services to deliver personalized, proactive service
  • Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion
  • Maintain confidentiality and professionalism at all times, protecting guest privacy and data
  • Record guest requests and feedback, following up to ensure satisfaction and continuous improvement

Desired Candidate Profile

Minimum 2 3 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.

  • Les Clefs d'Or certification or demonstrated eligibility is essential.
  • Comprehensive knowledge of the local destination, luxury lifestyle offerings, and the expectations of high-net-worth clientele.
  • Demonstrated expertise in anticipating guest requirements and delivering bespoke, tailored experiences consistently.
  • Fluency in a minimum of two languages required; proficiency in additional languages is essential.
  • Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.
  • Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.
  • Advanced proficiency with concierge management systems, property management software, and digital communication platforms.
  • Unwavering commitment to confidentiality, discretion, and the maintenance of the highest standards of guest privacy and data protection.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Tamayyaz - Concierge Agent

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AccorHotel

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

https://jobs.smartrecruiters.com/AccorHotel/744000120404956-tamayyaz-concierge-agent-saudi-only-