Tea Sommelier Marriott International

POSITION SUMMARY

Issue, open, and serve tea with proper presentation and service techniques.
Answer guest questions or concerns regarding the origin, blend, and style of various teas.
Update and maintain the tea list and MICROS system.
Pair and suggest teas that best complement menu items.
Attend tea tastings and develop relationships with vendors.
Request new teas and related products.
Create and update tea lists and design tea promotions and incentive programs.
Monitor and replenish the tea cellar inventory, equipment, and glassware.
Train and educate server and bartender staff on tea knowledge and service standards.
Conduct tea quality and batch number checks and organize staff tea tastings.
Secure all tea and beverage storage areas, including coolers, cabinets, and related equipment.
Follow all company, state, and local regulations for serving beverages responsibly.
Maintain accurate inventory and usage records.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.