Team Head

Client of EDI STAFFBUILDERS INTERNATIONAL INC (EDI)

Key Responsibilities

1. Team Leadership & Supervision
   • Manage, coach, and motivate team members to achieve performance targets
   • Conduct regular team meetings, briefings, and performance evaluations
   • Address employee concerns and maintain a positive work environment
2. Operations Management
   • Oversee daily branch/operations activities (parcel handling, dispatch, delivery, etc.)
   • Ensure timely and accurate processing of shipments
   • Monitor workflow and resolve operational issues promptly
3. Customer Service Excellence
   • Ensure high-quality customer service standards are consistently met
   • Handle escalated customer concerns and complaints
   • Promote customer satisfaction and retention
4. Performance Monitoring
   • Track team KPIs such