Team Lead (Children s Museum) IEX RECREATIONAL PLAYGROUND L.L.C

Team Leadership & Supervision:

• Supervise and manage the daily operations of the facility, ensuring smooth running and adherence to operational standards.
• Lead and motivate a team of staff, ensuring they meet customer service standards and performance targets.
• Provide guidance and support to team members, promoting a culture of teamwork, professionalism, and customer excellence.
• Conduct regular performance reviews, provide constructive feedback, and coach staff to enhance their skills and ensure continuous improvement.

Customer Experience & Engagement:

• Ensure that customers receive an outstanding experience from arrival to departure by maintaining high service standards.
• Educate customers on the facility's policies and safety protocols, ensuring full compliance during their visit.
• Handle customer inquiries, complaints, and feedback effectively, ensuring that all issues are resolved in a timely and professional manner.

Facility Operations & Maintenance:

• Oversee the operational aspects of the facility, ensuring that all areas are maintained to the highest standards of cleanliness, safety, and efficiency.
• Conduct regular inspections of the facility, identifying areas for improvement and implementing necessary changes to enhance operations.
• Ensure all technical elements of the facility are functioning properly and address any maintenance issues promptly.

Health & Safety:

• Respond to emergency situations promptly and effectively, ensuring the safety and wellbeing of both customers and staff.
• Report accidents, incidents, or any unsafe conditions to the Operations Supervisor, and ensure appropriate follow-up actions are taken.
• Ensure compliance with all local laws and regulations, and implement preventive measures to address safety concerns.
• Regularly update and enforce safety protocols and guidelines in line with industry standards.

Sales & Business Goals:

• Promote a customer-centric culture that drives sales opportunities and maximizes revenue.
• Work with the team to achieve operational targets and contribute to the overall success of the facility.
• Assist in promoting marketing campaigns and seasonal offers to encourage customer engagement and sales growth.

Training & Development:

• Ensure staff are properly trained in facility operations, safety standards, and customer service.
• Provide ongoing coaching and development opportunities to enhance team performance and prepare staff for career progression.

Industry Awareness:

• Stay updated on developments in the leisure and entertainment industry, including changes in regulations and new trends.
• Adapt operational procedures and protocols to keep the facility competitive and compliant with industry standards.

Other Duties:

• Perform any other duties as assigned by the Operations Supervisor or Manager.