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Job Description
Roles & Responsibilities
What will I be doing?
- Customer Feedback & Service Improvement: Leverage feedback from hotels to enhance service quality, responsiveness, and customer experience.
- Business Partnering: Collaborate with hotel teams, COE functions, IT, and corporate stakeholders to align priorities and deliver effective outcomes.
- Team Leadership & Development: Build a high performing, engaged, and resilient team culture focused on growth and continuous learning.
- Operational Excellence: Drive automation, system enhancements, and process optimization to improve accuracy, efficiency, and scalability by leveraging data and automation tools (e.g., Power BI, Power Query, Power Automate).
- Change Management: Lead knowledge transfer and drive adoption of new tools, technologies, workflows, and standard operating procedures.
- Project Management: Ensure projects are delivered on time, with clear documentation, strong stakeholder engagement, and measurable outcomes.
- Performance: Develop and maintain dashboards, reports, or tracking tools to monitor project metrics and operational KPIs.
- Compliance & Governance: Ensure adherence to internal controls, regulatory requirements, audit standards, and company policies.
Direct Reports
This role has 3 direct reports.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
- Project Leadership: Proven ability to manage complex projects from concept to completion, with strong planning, prioritisation, and risk management.
- People Leadership: Confident in leading and developing large, diverse teams; able to build trust and drive performance through others.
- Change Driver: Confident leading through change, balancing stakeholder needs, and ensuring operational continuity during transformation.
- Collaboration & Communication: Clear communicator with the ability to influence across functions and geographies.
- Agility: Comfortable in fast-paced environments; adaptable to shifting priorities and evolving business needs.
Desired Candidate Profile
The success in this role will demonstrate itself through the following attributes and skills:
- Project Leadership: Proven ability to manage complex projects from concept to completion, with strong planning, prioritisation, and risk management.
- People Leadership: Confident in leading and developing large, diverse teams; able to build trust and drive performance through others.
- Change Driver: Confident leading through change, balancing stakeholder needs, and ensuring operational continuity during transformation.
- Collaboration & Communication: Clear communicator with the ability to influence across functions and geographies.
- Agility: Comfortable in fast-paced environments; adaptable to shifting priorities and evolving business needs.br> br>
To fulfill this role successfully, you must possess the following qualifications and experience:
- Education: University degree in Finance, Accounting, or a related field.
- Experience: Direct experience working in finance or shared services, with experience in a team management or team leadership position.
- Technical Knowledge: A command of ERP and Payroll systems (Navision, Oasys), and data tools (Excel, Power BI, Power Query, Power Automate).
- Language: Fluent English (written and spoken).
Preferred Qualifications
- Experience in hospitality finance, centralised finance teams, or cross-border operations.
- Exposure to project delivery, transitions, or process centralization in a finance context.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Finance
- Treasury
Keywords
- Team Lead
- Purchase To Pay
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2373445&lang=en