Team Lead Rider On Ground Ops
talabat
Employer Active
Posted 7 hrs ago
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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What's On Our Plate?
Managing day-to-day operations.
Manage rider related escalations and resolutions.
Monitor and improve Rider Performance and Compliance.
Lead Rider Recruitment for the allocated zones.
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Groom rider quality (behaviour, appearance, professionalism, presentational etc).
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
Setting up a performance improvement plan to improve performance of low performing riders.
Reduce rider complaints originating from customers and/or vendors.
Monitor riders performance on individual level and responsible for coaching/warning riders.
Desired Candidate Profile
What Did We Order
2 3 years of experience in Logistics, Customer Support, or Operations.
Bachelor s degree in Logistics, Business Administration, or a related field.
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
Fluent in both languages Arabic and English. Urdu is a plus.
Strong interpersonal and communication skills with the ability to collaborate effectively.
Analytical thinker with problem-solving skills and a results-driven mindset.
Ability to multitask and perform well in a fast-paced environment.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Administration
Keywords
- Team Lead Rider On Ground Ops
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