Team Lead Vendor Help Desk

Delivery Hero

The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.

• Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.
• Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
• Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.
• Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.
• Ensure team alignment with Talabat s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.
• Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.