Team Leader / Asst Store Manager - Sharjah Retail Store
DU
Employer Active
Posted 7 hrs ago
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Arts
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Accountabilities:
- Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
- Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
- Assist SM in planning, training schedule and annual leaves.
- Analyze and record personnel and operational data and write related activity reports.
- Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
- Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
- Resolve customer complaints and collate feedback on the products and services.
- Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
- Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
- Ensure safety of cash and valuable inventory in the store
Desired Candidate Profile
Experience:
- Minimum 2 - 4 years of experience in as a sales executive
- Computer literacy (Word. Excel, Outlook)
- A passion for communications technology
- Strong evidence of delivering long term commercial results through a team as well as exceptional service
- Experience of working in a multi brand environment
- Evidence of academic success or equivalent
Qualifications:
- Minimum bachelor's degree
Skills
- Highly self-motivated and able to act on own abilities.
- Effective listening skills that deliver against customer needs
- Passion & motivation for overachieving against KPI s
- Great at networking and building genuine and productive relationships.
- Interest in and awareness of technology
- Mobility within local area
- Evidence of attaining and exceeding service / sales related targets/goals
- Working collaboratively
- Influencing & persuading
- Delivery of Results
- Focusing on the customer
- May be required to perform additional tasks and responsibilities in line with the needs of the business.
- Leadership
- Coaching & Developing
Company Industry
- Telecom
- ISP
Department / Functional Area
- Store Operations (for Retail Industry)
Keywords
- Team Leader / Asst Store Manager - Sharjah Retail Store
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