TEAM LEADER -Germanophone--
INTELCIA
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Team Leader, you play a central role in the performance and cohesion of your team around three major axes:
Supervise and develop your team: You coach employees on a daily basis, encourage their skills development and create a positive and motivating dynamic. Your leadership promotes commitment and collective success.
Manage the activity rigorously: You monitor performance indicators, ensure compliance with processes and guarantee quality service, in line with the operational objectives of the project.
Bring together and anticipate the needs of the field: You maintain fluid communication, encourage team spirit, identify levers for improvement and adapt the organization to respond effectively to daily challenges.
Fluency in written and spoken German is essential for managing teams and interacting effectively within the project framework.
Key skills
My perfect German spelling
Know how to lead, supervise and unite a team around common objectives.
Proficiency in IT tools, Office Pack and service-specific business applications.
Ability to propose solutions and anticipate needs to optimize performance.
Strong analytical and synthesis skills to effectively manage the activity.
Excellent organizational and priority management skills.
Ability to lead meetings, mobilize and align teams.
Ability to manage stress, defuse conflicts and maintain a calm working environment.
Desired Candidate Profile
We are recruiting a Team Leader with solid experience in managing teams of tele-advisors.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- TEAM LEADER -Germanophone--
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INTELCIA