Team Leader - Guest Services

Amwaj Rotana Jumeirah Beach

Posted on 26 Sep

Experience

1 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibility

  • Supervise and lead a team of guest service representatives to ensure high-quality service delivery
  • Train, coach, and mentor team members to enhance their skills and performance
  • Handle guest inquiries, requests, and complaints in a professional and timely manner
  • Monitor team performance and create strategies to improve productivity and efficiency
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain up-to-date knowledge of our services, policies, and procedures

Skills

  • Strong leadership abilities
  • Excellent communication skills
  • Proficiency in guest relations
  • Problem-solving skills
  • Ability to work well under pressure
  • Time management skills
  • Knowledge of hospitality industry standards
  • Conflict resolution skills
  • Team management skills
  • Attention to detail

Desired Candidate Profile

Job Descriptionbr> br> /strong>Job Summary-br> br>We are seeking a dedicated Team Leader for Guest Services to oversee and manage a team of guest service representatives in providing exceptional customer service and support to our guests.br> br>Candidate Requirements-br> br> ul> li> Bachelors degree in Hospitality Management or related field/li> li> Proven experience in guest service or customer service roles/li> li> Leadership experience with a track record of team management/li> li> Excellent communication and interpersonal skills/li> li> Strong problem-solving abilities and decision-making skills/li> li> Ability to work well under pressure and handle challenging situations/li> li> Proficiency in using customer service software and MS Office suitebr> br> /li> /ul>

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Amwaj Rotana Jumeirah Beach

https://www.talentmate.com/jobs/uae/dubai/team-leader-guest-services/2509-2469-51

Similar Jobs

Customer Service Executive (Visa typist)

Admin Officer / Admin Assistant

Confidential Company

  • 2 - 4 Years
  • Dubai - United Arab Emirates (UAE)

Customer Service Executive / Officer

View All