Team Leader

Oh My Gelato!

1) Team Management

• Supervise and support staff during daily operations
• Ensure team members follow company procedures and standards
• Help onboard and train new employees
• Motivate the team and maintain a positive work environment
• Monitor staff performance and provide feedback

2) Operations:

• Ensure smooth day-to-day operations
• Handle opening and closing procedures when needed
• Monitor cleanliness, hygiene, and organization standards
• Ensure products and equipment are properly managed
• Help solve operational issues quickly and efficiently

3) Customer Experience

• Ensure excellent customer service at all times
• Handle customer concerns or complaints professionally
• Support the team during busy periods
• Maintain brand and service standards

4) Reporting & Communication

• Communicate updates and operational needs to management
• Monitor daily KPIs and operational targets
• Report incidents, maintenance issues, or stock shortages
• Ensure tasks and deadlines are completed on time

5) Inventory & Compliance

• Monitor stock levels and report shortages
• Help reduce waste and improve operational efficiency
• Ensure health, safety, and hygiene procedures are respected
• Support compliance with SOPs and company policies

B. Required Skills & Qualifications:

• Previous leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Good organizational and problem-solving abilities
• Team-oriented with a positive attitude
• Flexibility with shifts and operational needs

C. Key Performance Indicators (KPIs)

• Team performance and productivity
• Customer satisfaction
• SOP compliance
• Staff attendance and punctuality
• Operational efficiency
• Sales and service targets
• Waste reduction and stock management

D. Reporting Line

Reports directly to: Operations Manager