Team Leader
INTELCIA
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As Team Leader, you play a central role in the performance and cohesion of your team, focusing on three major areas:
Mentoring and developing your team:
You coach employees on a daily basis, encourage their skills development, and create a positive and motivating dynamic. Your leadership fosters engagement and collective success.
Manage the activity rigorously:
You monitor performance indicators, ensure compliance with processes and guarantee a quality service, in line with the operational objectives of the project.
To facilitate and anticipate field needs:
You maintain fluid communication, encourage team spirit, identify levers for improvement and adapt the organization to respond effectively to daily challenges.
Dutch language required:
Mastery of written and spoken Dutch is essential to supervise teams and interact effectively within the project.
Key skills
My perfect command of Dutch
Knowing how to lead, guide and unite a team around common goals.
Proficiency in computer tools, Office Suite and specific business applications for the department.
Proactive and able to anticipate needs to optimize performance.
Strong analytical and synthesis skills to effectively manage the activity.
Excellent quality of organization and priority management.
Ability to lead meetings, mobilize and align teams.
Ability to manage stress, defuse conflicts and maintain a calm working environment.
Desired Candidate Profile
We are recruiting a Team Leader with solid experience in managing teams of telephone advisors.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Team Leader
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INTELCIA