Team Leader Operations-1

TaskUs

Employer Active

Posted on 8 Apr

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Team Lead, you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.

You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements:

  • Someone with ideally 12 months or more of prior relevant people management experience, campaign/client management skills, sales, B2B, account management, consultive etc.

Now let s get technical.

  • We re looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.

  • Someone with experience following KPIs, providing constructive criticism and implementing corrective action plans.

What else?

  • Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.

  • This role requires flexibility as we are a 24/7 business and the shifts will be rotating.

Desired Candidate Profile

Requirements:

  • Someone with ideally 12 months or more of prior relevant people management experience, campaign/client management skills, sales, B2B, account management, consultive etc.

  • Must speak fluent English

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Team Leader Operations-1

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.span> Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States./span>

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Read More

https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/Team-Leader-Operations-1_R_2604_4940