Team Manager
Alorica Inc
Posted on 13 Oct
Send me Jobs like this
Experience
1 - 3 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provides regular supervision and mentorship over direct reports.
Ensures regular and effective communication with direct reports on performance, goals, and coaching.
Facilitates daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.
Participates in client-related activities to include client calibration sessions and project planning.
Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate.
WHAT YOU BRING TO THE TABLE!
Proven leadership and coaching experience. Strong communication, empathy, and conflict resolution skills. Structured and solution-oriented approach.
Fluent German (C1+), and advanced English level.
Willingness to work shifts, weekends, and overtime. Knowledge of MS Office, CRM tools, and basic project management documentation and willingness to travel to Germany for training. Microsoft Office package intermediate proficiency. Capable to work on-site and full schedule availability.
6 months tenure in current position. No active disciplinary actions, not under a PIP.
Meets the minimum percentage of metrics/KPIs and attendance of current account, during the last 3 months.
Desired Candidate Profile
Proven leadership and coaching experience. Strong communication, empathy, and conflict resolution skills. Structured and solution-oriented approach.
Fluent German (C1+), and advanced English level.
Willingness to work shifts, weekends, and overtime. Knowledge of MS Office, CRM tools, and basic project management documentation and willingness to travel to Germany for training. Microsoft Office package intermediate proficiency. Capable to work on-site and full schedule availability.
6 months tenure in current position. No active disciplinary actions, not under a PIP.
Meets the minimum percentage of metrics/KPIs and attendance of current account, during the last 3 months.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Team Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com