Tech Delivery Coordinator

PricewaterhouseCoopers

Key Responsibilities

Delivery Support & Resource Coordination

• Initiate and follow up on resource profile requests across internal and external delivery channels.
• Collaborate with third-party vendors to identify profiles that fill capability gaps.
• Manage the lifecycle of vendor Joint Business Requests (JBRs), including initiation, refresh, and status tracking.
• Monitor resource engagement across ongoing projects and report utilization trends.
• Track and flag resources on the bench or inactive across delivery cycles.

Transition & Mobilization Support

• Coordinate onboarding and mobilization activities following contract award.
• Support delivery readiness and flag issues or delays during the transition period.
• Collect and share delivery feedback to help improve KPIs and onboarding processes.

Reporting & Dashboards

• Maintain and update delivery dashboards, trackers, and project documentation.
• Support preparation of Monthly and Quarterly Service Reviews by consolidating delivery metrics, risks, and resource data.
• Assist leadership and delivery managers with ad hoc reporting needs.

Required Skills & Experience

Professional Experience

• Exposure to consulting or managed services environments, especially during service transition or project ramp-up phases.
• Experience working in multi-vendor environments and tracking project-level resource activities.

Delivery & Operational Knowledge

• Familiarity with Agile, ITIL, Waterfall, or hybrid delivery models.
• Comfortable using delivery tools, trackers, and dashboards.
• Basic understanding of vendor management and resource onboarding processes.

Soft Skills

• Strong written and verbal communication in both English and Arabic.
• Excellent coordination and organizational capabilities.
• Ability to manage multiple tasks independently and under tight timelines.
• Collaborative mindset with the ability to interface across delivery, operational, and commercial teams.

Preferred Qualifications

• Bachelor s degree in Business Administration, Operations, IT, or related field.
• Certifications such as ITIL, Agile, or PMP (or in progress) are a plus.
• Experience in content governance, delivery tooling, or knowledge management is an added advantage.

Minimum years experience required

• 3 5 years in delivery coordination, PMO, project support, or service enablement roles.