Technical Account Manager (English/Arabic Speaker)

CommVault Systems

We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans. Some examples are delivering business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.

The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services. They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).

u>How you will make an impact:

1. u> Customer Relationship Management:

• Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
• Serve as the main point of contact, ensuring alignment between the customer s goals and our cyber resiliency solutions.
• Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
• Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.

1. u> Cyber Resiliency Strategy:

• Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
• Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
• Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.

1. u>Customer Experience & Advocacy:

• Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.
• Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.
• Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.
• Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.
• Build relationships with partners and other vendors within the customer ecosystem.

1. u>Drive High GRR & NRR Growth:

• Ensure high Gross Revenue Retention (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.
• Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.
• Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.

Qualifications and Skills:

• 5+ years advanced / architect level experience in Commvault. Designing, implementing, managing complex Commvault estates.
• Expertise in Cyber Resiliency, Data Management, and Security solutions and principles.
• Experience with cloud platforms (AWS/Azure/GCP) is preferred.
• Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
• Successful project management skills
• Strong theoretical knowledge across a broad spectrum of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.
• The role will periodically be on a dedicated assignment and therefore travel within designated region.
• Excellent English/Arabic communication skills both verbal and written to a professional level.