Technical Advisor - French Speaker

Intouch CX

Employer Active

Posted 17 hrs ago

Experience

1 - 5 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • About IntouchCX
  • IntouchCX is shaping the future of customer experience by partnering with iconic brands to create
  • meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge
    technology and a team that s all-in on making brands thrive, we re setting the bar in quality-driven support About the Job
  • Our Technical French Bilingual Customer Support Advisors are the first point of contact for
    customers, being the friendly voice of the coolest tech brand in the world. We ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and
  • troubleshooting and remind customers that behind great products are also amazing people.
  • As a Technical Customer Support Advisor, You Will
  • Demonstrate passion for customer service, ownership of the customer experience and
    determination to deliver a comprehensive resolution
  • Obsess over the customer experience and constantly strive to exceed their expectations
  • Communicate clearly and effectively, both written and verbal (in French and English)
  • Tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approach problems with flexibility and adapt your approach without compromising outcome
  • As a Technical Customer Support Advisor, You Have
  • Benefits of Working as a Technical Customer Support Advisor:
  • The understanding you will be working on-site at our state-of-the-art campus in Sheikh
    Zayed Cairo campus.
  • Amazing career growth opportunities
  • Fun on-site events hosted by our Employee Experience team!

Desired Candidate Profile

  • Must be a Graduate
  • One year of customer care experience (preferred
  • Candidate should be C1 and above in French and B2 in English
  • Stellar phone presence - people can hear you smiling!
  • Technical knowledge and expertise
  • Experience in technical troubleshooting
  • The confidence to navigate through multiple systems and tools to research, comprehend and
    deliver solutions to customers in real time
  • A strong sense of professionalism exhibited by staying calm under pressure
  • Analytical skills to make smart decisions and solve complex technical issues in a fast-paced
    work environment
  • A performance mindset - you re motivated by results and self-improvement
  • A deep curiosity for understanding technology and a passion for continuous knowledge
  • The ability to self manage and work independently
  • The ability to do repetitive job duties, but an eagerness to take on more when needed
  • Self-awareness to identify and navigate through challenges associated with the role
  • Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Company Industry

  • IT - Software Services

Department / Functional Area

  • Engineering

Keywords

  • Technical Advisor - French Speaker

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Intouch CX

https://wuzzuf.net/jobs/p/bnv9f6zwoex8-technical-advisor-french-speaker-intouch-cx-giza-egypt