Technical Advisor Qadisiyah (Al-Diwaniyah)

Toyota Iraq

Job Overview
One of Toyota s authorized dealers in Qadisiyah (Al-Diwaniyah) is looking for a Technical Advisor with below requirements:

Main Tasks:
Welcome customers and listen carefully to their concerns regarding their vehicles.
Translate customer concerns into clear and precise repair orders for technicians.
Explain repair needs, time estimates, and costs to customers in a transparent and professional manner.
Follow up with customers throughout the repair process and keep them informed of progress.
Perform preliminary vehicle inspections and road tests (if required).
Support technicians in diagnosing complex issues by providing technical input.
Verify repair quality after service is completed to ensure Toyota standards are met.
Ensure proper documentation of all repair work for warranty claims and records.
Coordinate between customers, workshop floor, and parts department to ensure smooth workflow.
Prioritize repair orders and monitor progress to meet promised delivery times.
Communicate clearly with technicians about customer concerns and required work.
Ensure all repairs and services comply with Toyota repair standards, safety procedures, and warranty guidelines.
Maintain up-to-date knowledge of Toyota technical bulletins, recalls, and service campaigns.
Follow dealership policies and Toyota s Kaizen (continuous improvement) philosophy.
Conduct post-service follow-up calls to measure customer satisfaction.
Handle complaints professionally and escalate issues when necessary.
Strive to exceed CSI (Customer Satisfaction Index) targets.

Skills and Qualifications:
Education: Diploma or bachelor s in automotive engineering, Mechanical Engineering, or related field.
Experience: Minimum 4 6 years experience as a service advisor, technical advisor, or automotive technician (Toyota
experience preferred).
Strong technical knowledge of automotive systems (especially Toyota vehicles).
Excellent communication and customer service skills.
Ability to translate technical terms into easy-to-understand language for customers.
Good computer literacy (DMS, MS Office, Toyota service systems).
Time management and problem-solving skills.