Technical and Operation Manager - Electronics Dept

SSC Egypt

Employer Active

Posted 5 hrs ago

Experience

5 - 10 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Supervise and manage daily in-store Computing and Mobile after-sales service operations to ensure efficient and high-quality customer support.

  • Assist in designing and refining service package contents to maximize customer satisfaction and service value.
  • Develop and prepare technical training materials and manuals to enhance team knowledge and skill levels.
  • Conduct regular technical training sessions for technicians to improve troubleshooting, repairs, and customer handling capabilities.
  • Monitor and evaluate team performance against established KPIs, analyse gaps, and implement strategies to improve results.
  • Create, develop, and execute comprehensive action plans to address operational inefficiencies and close performance gaps.
  • Collaborate with store management to ensure seamless communication and operational consistency.
  • Maintain and update technical documentation, warranty procedures, and service workflows.
  • Stay informed about the latest developments in Computing and Mobile technologies and repair techniques to ensure the team remains competitive and knowledgeable.
  • Oversee technical customer escalations, ensuring quick resolution and high customer satisfaction.
  • Continuously improve operational processes to boost efficiency, service quality, and customer experience.

Desired Candidate Profile

Bachelor s degree in engineering, computer Science, business.

  • Minimum Experience of 5 years of relevant experience
  • Proven experience in consumer electronics retail after-sales service management for computing and mobile devices is a must.
  • Strong up to date troubleshooting and technical knowledge of computers, smartphones, tablets, and related peripherals.
  • Leadership and team management skills, with the ability to motivate and develop staff.
  • Experience in designing service packages and creating technical training content.
  • Proficiency in KPI management, gap analysis, and action plan development.
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to adapt in a fast-paced retail environment and handle multiple priorities.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Installation
  • Maintenance
  • Operations
  • Repair

Keywords

  • Technical And Operation Manager - Electronics Dept

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SSC Egypt

https://apply.workable.com/ssc-hr/j/16771CD3A8/