Technical Authority Expert-VAS Operations

Client of 6 Pence

Duties & Responsibilities:

Hardware Management:

• Execute hardware replacement in line with spare parts management process.
• Ensure operational reliability of all VAS-related hardware components.

Software Management:

• Manage software lifecycle including patches, EPs, and ICPs.
• Conduct impact analysis, planning, coordination with stakeholders, implementation, and post-upgrade verification.
• Maintain version compliance with OEM/vendor recommendations.

Incident & Problem Management:

• Raise and track CSRs with vendors (Sinch, Mobileum, Synapse, Ribbon) until closure.
• Monitor alarms, troubleshoot, and restore services within SLA timelines.
• Perform RCA for recurring or major issues and share corrective/preventive measures.

Preventive & Health Maintenance:

• Conduct periodic health checks for all VAS nodes.
• Implement preventive maintenance measures to reduce downtime and operational risks.

Business Configuration:

• Deliver and apply business configurations on SMSC and USSD GW to support offers, campaigns, and other services.
• Ensure end-to-end validation (design, configuration, testing, UAT, and sign-off).

Security & Log Analysis:

• Perform system hardening for all VAS nodes, aligned with Ericsson and customer security standards.
• Conduct daily log analysis on firewall nodes (signaling, voice, GTP, SMS, etc.).
• Perform end-to-end flow analysis to detect and mitigate security attacks.
• Implement new configurations to prevent attack flows from reaching the Core Network.

Reporting & Governance:

• Deliver regular operational/performance reports (weekly, monthly, quarterly) covering KPIs, SLA adherence, incident trends, and security threats.
• Provide ad-hoc reporting for major incidents or business requirements

Business & Event Coordination:

• Engage with business teams for requirement gathering and solution validation.
• Provide enhanced monitoring and incident readiness during major events (e.g., Eid, New Year, National Day)

License Management:

• Monitor and manage license utilization across VAS platforms.
• Apply, renew, and manage temporary licenses when required.

System Integration:

• Integrate new VAS systems/nodes with the Intelligent Network and Core platforms.
• Validate end-to-end flows to ensure smooth operation.

Documentation:

• Maintain updated technical and operational documentation for all platforms, configurations, and integrations.
• Provide updated runbooks, SOPs, and security guidelines.

Support Model:

• Business Hours: 8x5 (standard office hours).
• On-Call Support: 24x7 availability for critical incidents.
• Holiday/Off-Hour Support: Required during special service launches (e.g., Eid offers, National Day campaigns etc.)