Technical Consulting Specialist - Business Application

Alnafitha IT

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs, delivering tailored technology solutions, and ensuring successful project execution to enhance client operations and drive business value.

Key Responsibilities:

Client Needs Assessment

Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goals

Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operations

Solution Design and Implementation

Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients needs

Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disruption

Support and Troubleshooting

Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue management

Proactive Services

Oversee health checks and risk management strategies by analyzing data and providing actionable insights to clients to proactively mitigate risks and enhance system reliability

Training and Workshops

Lead training Initiatives for clients and Internal teams by developing and conducting comprehensive training programs to enhance knowledge transfer and promote effective product usage

Stakeholder Management

Establish strong relationship with key stakeholders through regular engagement with clients and internal teams to gather insights to faster collaboration and engagement with clients objectives

Documentation and Representation

Develop and ensure adherence to documentation standards by creating comprehensive documentation for all technical processes to provide clarity and reference for ongoing operations and training

Requirements

Qualifications

- Education: Bachelor s degree in computer science or a related field; master s degree in relevant field

- Experience: 1-2 years of experience in business applications technical consultant or related position

- Proficiency in working with Zoho CRM and other Zoho solutions

- Excellent working with Zoho CRM and other Zoho solutions

- Excellent understanding of sales, marketing, accounting, and HR processes is a must

- Business strategy and market development knowledge with demonstrated analytical and business modeling skills

- Strong ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as marketing, sales, services, customer success and finance).

- Excellent ability to consistently and positively work in a high-paced, fast-changing, and sometimes unpredictable work environment.

- Must be passionate about technology and creating great customer experiences

- Articulate verbal communication, professional business writing and presentation skills