Technical Coordinator
Cloud Ascent
Employer Active
Posted 21 hrs ago
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Experience
3 - 8 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Coordinate and monitor day-to-day technical activities to ensure timely and accurate task completion.
- Track project progress, service desk requests, and cybersecurity operations, ensuring smooth communication across all technical units.
- Support workload planning, task prioritization, and alignment of technical efforts with business needs.
- Develop, standardize, and maintain technical documentation and internal knowledge bases to support consistent and efficient operations.
- Oversee implementation schedules and ensure technical deliverables meet quality standards.
- Review processes and workflows to identify inefficiencies, recurring issues, or operational risks.
- Act as the liaison between technical teams and management for project updates, escalations, follow-ups, and status reporting.
- Support the adoption and integration of Microsoft cloud technologies.
- Monitor and track SLAs, KPIs, and other performance metrics to ensure service quality targets are met and identify areas for operational improvement.
- Contribute to incident response coordination and follow-up on post-resolution actions to ensure continuous improvement.
- Facilitate collaboration among team members and ensure clear communication channels between departments.
- Analyze recurring technical issues and propose improvements to support processes.
- Schedule weekly meetings with the technical team to review ongoing issues, share updates, and align priorities.
- Maintain and organize comprehensive knowledge resources to enhance team capability and support effective problem-solving.
- Stay current with the latest cloud technology trends by actively researching and exploring advancements in Microsoft cloud services.
- Prepare for and pursue Microsoft certifications to further develop expertise and gain recognized credentials in cloud technologies.
Desired Candidate Profile
Qualifications and Requirements:
- Education: Bachelor s degree in Computer Engineering/Science, Information Technology, or related field.
- Experience: 3 5 years of experience in technical operations, IT administration, or cloud environments, with exposure to areas such as technical support, cybersecurity, and system management.
Technical Knowledge:
- Familiarity with cloud computing and security practices, endpoint and identity management, and IT governance frameworks.
- Good understanding of the Microsoft cloud ecosystem and its family of products, including solutions under Microsoft 365, Defender, Identity, Compliance, and beyond.
Operational and Coordination Skills:
- Proven ability to coordinate cross-functional technical activities and ensure timely follow-ups and resolution.
- Skilled in documenting workflows, maintaining knowledge bases, and monitoring progress across concurrent projects.
- Experience with ticketing systems, task management platforms, and reporting dashboards.
Soft Skills:
- Clear communicator capable of bridging technical and non-technical discussions.
- Proactive, accountable, and dependable, with a collaborative mindset and strong sense of ownership.
- Proficient in English and Arabic (French is always a plus).
Preferred:
- Microsoft certifications (such as MS-900, AZ-900, or SC-900) are a plus.
- Experience in a managed services or cloud-focused environment is preferred.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Coordinator
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