Technical Delivery Manager

Planisware

What you'll do

After a period of training in our architecture, processes, and tools, you will be in charge of the coordination and project management of Customer implementations on Planisware SaaS platform.

As part of the infrastructure and support team, you will ensure the service complies with customer needs and our security rules, starting with the kickoff and throughout all steps of the environment lifecycle. You will be the technical contact for a portfolio of customers, as well as for cross-functional projects.

Your responsibilities include :

Project Manager for SaaS projects:

• Ensure compliance with ISO 27001 security procedures, checking customer requirements throughout all the project phases.
• Stage and Gate owner, review of delivery requirements from account management, infrastructure, SaaS, and the consulting team
• Technical management for upgrades of our solutions.

SaaS Operations

• Provide support to Implementation owners
• Analysis and moderation of incoming infrastructure requests.
• Management of the incident resolution process in production
• Second level On Duty during the weekend or Days Off

Change management duties:

• Testing and validation of Change management procedures
• Development and documentation of new procedures.
• SaaS Project deployment
• Responsible for setting up and updating the various Web server components for Authentication and authorization (single sign-on, LDAP/AD integration)
• Set up database encryption and backup
• Set up infrastructure-related components to allow third-party integration (SFTP, VPN tunnel).

Development Operations

• Development and improvement of monitoring tools/solutions to support our SaaS operation
• Automation of software/configuration deployments (initial setup, updates, and upgrades)

You can be a good fit if you have:

• 1 to 2 years of experience in a similar role
• Master s or Engineering degree in IT
• Knowledge of deployment automation (Ansible, Puppet) and monitoring tools, as well as Bash Shell (Python and Perl experience is a plus), and a global understanding of the Linux, Apache, PostgreSQL stack components.
• Strong written and oral communication skills in both French and English.
• You have a dynamic temperament, with a good sense of communication and service.
• Unwavering commitment to customers.
• A critical mind that will make it possible to create and propose continuous improvements to our architecture and our processes is a plus.

Benefits