Technical Engineer

CBRE Excellerate

2. Decision Making Authority

This position has the authority to:

1. Technical Maintenance Delivery
Supervise day-to-day technical maintenance and hard services activities across assigned client sites.
Ensure planned preventive maintenance and reactive maintenance activities are completed safely, on time, and in accordance with the agreed service levels, KPIs, and client requirements.
Support delivery of a cost-effective maintenance plan that protects assets, reduces business interruption risk, and supports a safe and comfortable working environment.
Monitor workload, vendor capacity, site resources, and open technical issues, escalating concerns and recommending changes where required.

2. Technical Site Inspections & Risk Management
Conduct regular technical site inspections to identify MEP, building services, operational, compliance, and asset condition risks.
Identify defects, recurring faults, business-critical risks, and maintenance gaps, and recommend practical corrective actions or improvement plans.
Support root-cause review of recurring technical failures and help drive preventative actions to reduce repeat issues and unnecessary invasive maintenance.
Escalate critical technical risks, safety concerns, or potential service interruptions to the Facilities Manager / Account Lead.

3. Work Order & Maintenance System Management
Monitor open work orders and ensure timely updates, evidence upload, escalation, and closure.
Support the implementation and ongoing use of Chase or other CAFM / work order management systems.
Ensure maintenance records, job cards, completion notes, service reports, photos, permits, and supporting evidence are accurately captured and maintained.
Reduce reliance on manual Excel trackers by improving system-based reporting, visibility, and accountability.

4. Vendor, Subcontractor & Service Partner Management
Coordinate with subcontractors, third-party vendors, and specialist service providers for planned, reactive, and small works activities.
Monitor vendor performance, response times, quality of work, statutory compliance, and value for money.
Validate completion of subcontractor works before closure, approval, or escalation.
Support technical scoping, quotation review, and follow-through for remedial works, minor projects, relocations, equipment handling, and lifecycle-related improvements.
Ensure service providers hold the required professional qualifications, permits, RAMS, licenses, and service documentation where applicable.

5. Compliance, HSSE & Statutory Requirements
Ensure all technical works comply with statutory requirements, client standards, CBRE procedures, and site HSSE rules.
Promote a strong safety culture and ensure unsafe practices, non-compliance, or flagrant violations are escalated appropriately.
Support site teams with permits to work, RAMS, isolation requirements, compliance certificates, service records, and audit evidence.
Assist with closure of technical, safety, and compliance-related findings.

6. Team Support, Training & Continuous Improvement
Provide technical guidance and practical support to Facilities Coordinators, site teams, and vendors.
Support competency reviews, identify technical training needs, and help uplift site-based maintenance capability.
Share best practice and recommend improved maintenance techniques, operational controls, and service delivery solutions.
Build strong working relationships with internal teams, clients, vendors, and support functions.

7. Reporting, Budget Awareness & Client Support
Provide regular updates on technical issues, open works, risks, defects, PPM progress, reactive performance, and action plans.
Support account leads with technical input for client meetings, operational reviews, business cases, and reporting packs.
Provide technical input into monthly reports, budget variance commentary, discretionary spend visibility, and maintenance improvement recommendations where required.
Perform other duties as reasonably assigned by the line manager.

3. Experience / Education

Diploma, trade qualification, recognised apprenticeship, ONC / equivalent, or technical certification in Mechanical, Electrical, HVAC, Building Services, Facilities Management, or a related discipline.
Minimum 5 years' experience in facilities management, building services, MEP, technical maintenance, or hard services delivery.
Previous experience supervising technical teams, subcontractors, or specialist service providers is preferred.
Experience in planned preventive maintenance, reactive maintenance, statutory compliance, asset management, and work order systems.
Experience conducting technical site inspections and identifying MEP, building services, safety, and operational risks.
Experience coordinating vendors, reviewing technical quotations, validating service reports, and following through on remedial works.
Experience in a client-facing FM environment.
Knowledge of HSE requirements, permits to work, RAMS, statutory compliance documentation, and audit evidence is preferred.

4. Skills Required

Strong technical knowledge across MEP, HVAC, electrical, plumbing, fire/life safety, and general building systems.
Strong technical inspection, fault-identification, and root-cause problem-solving capability.
Ability to supervise technical maintenance activities and coordinate multiple vendors across several sites.
Ability to prioritise workload and maintain a safe, compliant, and effective operating environment.
Ability to develop practical technical solutions, site improvement recommendations, and business case inputs.
Good CAFM / work order system capability, including job updates, evidence upload, reporting, and closure discipline.
Strong vendor management and contractor coordination skills.
Strong communication skills with site teams, vendors, clients, and management.
Good report writing, business writing, and Microsoft Office skills, particularly Excel, Word, PowerPoint, Teams, and digital tracking systems.
Proactive, detail-oriented, service-focused, and solution-driven.
Ability to coach and support site teams to improve technical standards and maintenance discipline.
Strong safety awareness and commitment to compliance, quality, and client satisfaction.

5. Knowledge Required

Integrated facilities management and hard services delivery.
MEP systems, building services infrastructure, and maintenance best practice.
PPM planning, reactive maintenance, asset condition assessment, and lifecycle risk identification.
Work order management / CAFM systems, preferably Chase or similar platforms.