Technical Engineer - Tires & Batteries Warranty Al Futtaim Private Company (LLC)

Overview of the role:

The role focuses on claim validation, technical assessment, customer engagement, supplier recovery, and continuous improvement to enhance product quality and customer satisfaction, working closely with a Master Technician on field inspections.

What you will do:

• Liaise with sales teams and customers to collect warranty claims, supporting documents, and conduct structured weekly customer visits for inspections and usage-condition assessment.

• Review, verify, and validate all warranty claims submitted by technicians, applying technical judgment in line with warranty guidelines and manufacturer recommendations.

• Conduct field visits as required to analyze product issues, support teams, and provide on-the-job technical guidance and training.

• Ensure accurate documentation, record keeping, and strict adherence to warranty terms and conditions.

• Maintain an updated and accurate database for tire and battery warranty claims, including trend analysis and management reporting.

• Perform customer site visits to assess claims, identify operational gaps, and recommend process improvements in warranty operations.

• Prepare monthly warranty cost percentage reports and define corrective and preventive actions to control claim costs.

• Develop technical bulletins, quality materials, and training programs to reduce avoidable warranty claims and support product quality improvement.

• Submit validated claims to supplier/principal portals, follow up on approvals, ensure full value recovery, and coordinate with Finance and cross-functional teams for warranty reconciliation.

Required Skills to be successful:

• Strong technical knowledge of tires, batteries, and automotive warranty guidelines

• Warranty claim analysis, validation, and cost control expertise

• Customer engagement and field inspection capability with sound technical judgment

• Data analysis and reporting skills to identify trends and drive continuous improvement