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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Roles and responsibilities
- Plan and oversee projects, new implementations and IT Projects.
- Communicate with stakeholders to understand their requirements
- Develop and analyze functional specifications
- Gather feedback from end users about system performance
- Keep abreast of technology trends and developments
- Assigning Site tickets to the teams and keeping track of the needed Hardware and software inventory.
- Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
- Track All site Assets according to GITAM policy
- Ensure all requests are met within SLA
What you need to have?
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Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
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Experience with Network
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Fluent in English
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Proficient in Excel (can perform complex functions)
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Knowledge of Active Directory
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Knowledge of Incident response
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Experience as L1/2 Technical support
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CCNA, MCSA, SCCM, BigFix Certification
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- IT Software
Keywords
- Technical I
- IT Operations (TCF)
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Concentrix Corporation