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Job Description
Roles & Responsibilities
Drive reliability, availability, and performance across IoT platforms through proactive monitoring, automation, and operational improvements.
Design, deploy, review, and troubleshoot technical integrations with multiple platforms, services, and connected devices.
Implement and enhance CI/CD practices to enable high levels of operational automation and zero-touch operations.
Partner with development teams to improve services through rigorous testing, release management, and operational readiness.
Act as a technical subject matter expert, supporting and coaching team members to build capability across relevant technologies.
Lead and support incident and problem management activities, ensuring timely resolution, root cause analysis, and preventive actions in line with agreed SLAs.
Contribute to system design reviews, including HLDs and LLDs, translating architectural decisions into operational requirements.
Balance feature delivery speed with platform reliability through clearly defined service level objectives.
Design, implement, and continuously enhance monitoring, alerting, and observability solutions to maintain a holistic view of system health.
Manage production environments through proactive capacity planning, performance optimisation, and release deployments.
Collaborate with internal and external stakeholders, including vendors, to ensure effective communication and service continuity.
Promote consistent documentation and knowledge sharing across the team.
Desired Candidate Profile
A proactive and collaborative professional, comfortable influencing and building effective relationships within distributed and virtual teams.
Experienced in Site Reliability Engineering, DevOps, or production support roles within complex, enterprise-scale environments.
Confident in analysing software architectures and translating design into reliable, operational solutions.
Skilled in Unix/Linux administration with strong shell scripting experience.
Experienced with CI/CD tools such as Git, Jenkins, Nexus, SonarQube, and configuration or automation tools.
Proficient in infrastructure as code using tools such as Terraform or CloudFormation.
Comfortable working with public cloud platforms such as AWS or Azure.
Able to develop using one or more high-level programming languages, including Python, Java, or JavaScript.
Experienced in containerisation and orchestration technologies, including Docker and Kubernetes.
Familiar with monitoring and observability tools such as Prometheus, Grafana, CloudWatch, or Centreon.
Knowledgeable in microservices architecture, APIs, and web services (REST, SOAP, JSON, XML).
Experienced with relational and NoSQL data stores such as PostgreSQL, MariaDB, Redis, MongoDB, or similar technologies.
Informed about mobile network architectures and protocols, with exposure to IoT platforms (ThingWorx experience is an advantage).
Comfortable working within ITIL-based operational frameworks.
Fluent in English at B2 level or above; additional languages are an advantage.
Educated to BSc or MSc level in Computer Science, Software Engineering, Telecommunications, or a related discipline.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- Technical Lead-Site Reliability Engineer - VOIS
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.