Technical Product Support Agent PIMS

Aspire Software

Job Overview:
We are looking for Engineers with a passion for technology to join our Product Support Team. You will have the opportunity to work in an international company, a leader in data validation and reconciliation systems for the process industry and make an impact for our clients across the world. You will be able to learn and develop a variety of skills working in a friendly, dynamic and multicultural environment.

Key Responsibilities:

• Provide technical support to customers and colleagues in professional services.
• Manage product defects queue and ensure timely resolution.
• Contribute to the knowledge base with documentation and troubleshooting guides.
• Review and maintain product and technical documentation.
• Closely collaborate with Product Management and Development teams.
• Ensure high-quality service for our customers and adherence to SLA

• At least a BS or BA
• Previous experience in Product Support
• Strong computer knowledge, analytical thinking, and troubleshooting skills
• Excellent communication and problem-solving skills
• The desire and ability to learn quickly and work within a complex and challenging technical environment
• An attention to detail and a desire to deliver high-quality work
• Team player
• Motivated to learn, develop, and grow
• Working proficiency in English, both written and verbal.

Mandatory knowledge or experience in the following:

• Windows Application Server Environments
• MS SQL Server, MS SQL Reporting Services and Web Services, SQL
• Network devices, protocols and topologies, security concepts, products and practices

Nice to have knowledge or experience in the following:

• Process Historian (Aveva OSIsoft PI)
• Continuous process industries
• Microsoft IIS Administration
• Microsoft Azure products and services: Azure Data Explorer (ADX), Azure Functions, IoT Hub, KQ