Technical Representative Agthia

KEY RESPONSIBILITIES:

• Conduct on-site baking trials and product testing using company flour products at customer locations (restaurants, tandoors, bakeries, catering units).
• Troubleshoot baking challenges and provide practical solutions related to dough handling, texture, consistency, and yield optimization.
• Perform live baking demonstrations to showcase product performance and educate customers on optimal usage.
• Collaborate with R&D and Quality teams to:
• Test new flour blends and product formulations
• Support in-house lab trials and validation processes
• Participate in new product development, particularly for flatbreads and specialty breads.
• Conduct market and competitor analysis to monitor industry trends, pricing, and product offerings.
• Provide technical feedback from the market to support continuous product quality and performance improvements.
• Build and maintain strong customer relationships to ensure high satisfaction and repeat business.
• Support internal teams by delivering technical training and product knowledge sessions.

JOB SPECIFIC SKILLS:

• Strong hands-on expertise in preparing traditional flatbreads, including:
• Naan.
• Chapati / Roti.
• Paratha.
• Kulcha.
• Tandoor Roti.
• Deep understanding of:
• Dough fermentation processes.
• Flour functionality and performance.
• Tandoor and flatbread baking techniques.
• Excellent problem-solving ability within a commercial kitchen or bakery environment.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a pleasant and professional personality.

MINIMUM REQUIREMENTS:

• Proven experience as a Tandoor Chef / Baker / Roti Maker in Indian or Pakistani restaurants or commercial bakeries.
• Experience working with different flour types and baking conditions is highly preferred.
• Previous experience in a flour mill, food manufacturing, or technical bakery role will be an added advantage.
• Basic knowledge of food safety and quality standards.
• Minimum 4 years experience in a Bakery or Food Manufacturing Unit.

OTHER REQUIREMENTS:

• Must be fluent in English.
• Willingness to travel extensively for fieldwork across UAE/GCC.
• Flexible working hours, including early mornings, evenings, and weekends.

NOTE: Valid driving license is mandatory, Company Car and fuel will be provided.