Technical Service Representative

Akzo Nobel Inc.

Job Purpose

The Technical Service Representative will contribute to the execution and profitability targets established by the MPY Business within the Europe, Middle East and Africa region. He/She will be required to be proactive and professional in delivering high quality technical support and training to internal and external customers.

Key Accountabilities

• Deliver training to customers on the use and application of the company products, equipment and documentation both on-site at the customer s location and in AkzoNobel customer training facilities across the EMEA region.
• Conduct demonstrations of products and transfer the knowledge on AkzoNobel processes as well as on technical problem solving to both internal and external customers.
• Perform product testing for internal & external customers.
• Perform technical audits at designated customers across the EMEA region.
• Proactively prevent and solve problems of a technical nature occurring at existing customers across the EMEA region.
• Conduct and/or assist in the testing process as well as in the implementation of new products and technologies.
• Synchronize with the sales department in handling complex technical issues and in educating customers on solutions.
• Help to support product development with prototype selection advice and test market execution. Maintain allocated technical company equipment in a safe and proper manner.
• Assist commercial department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects across the region.
• Promote the positive company image and develop long-term relationships with customers.

Experience

• 10+ years of technical and application experience in the paints and coatings industry
• Excellent interpersonal and written communication skills
• Strong analytical and problem-solving skills
• Ability to interface with customers and all levels within the organizational structure
• Willingness to travel internationally and domestically to support EMEA business
• Proficient with laptop use; competent in Outlook and other Microsoft Office applications
• Sufficient computer literacy to use AkzoNobel in-house systems
• Fluency in English required; additional local languages are an advantage
• Valid driving license required