Technical Service Specialist

Medtronic

Responsibilities may include the following and other duties may be assigned:

• Lead and execute installations and commissioning of new equipment.
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
• Attend breakdown calls and perform repairs and troubleshooting independently.
• Provide testing and validation support and data to the Global Service organization.
• Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff.
• Collaborate with other field service engineers to troubleshoot difficult service activities.
• Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Experience working with medical devices in a large capital equipment environment such as cardiac ablation platforms is highly desirable. A solid understanding of legal, regulatory, and compliance requirements is important, along with the physical fitness needed to handle and transport heavy tools and equipment as required by the role. Direct experience engaging with key opinion leaders and other prominent figures in the scientific and clinical community is also valued. Strong analytical and advanced reporting skills are expected, supported by proficiency in Microsoft Office applications. Familiarity with SAP tools, such as ServiceMax, is an advantage, and Arabic language proficiency is considered a strong asset.