Technical Specialist Associate
CommVault Systems
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you'll do..
- Troubleshoot and resolve critical support problems.
- Troubleshoot customer issues using remote desktop software.
- Optimally interact through phone and email with customers as you address their problems.
- Dedication to the success and satisfaction of our customers
- Recreation of problems in house
- Root Cause Analysis and / or provision of examples of software bug
- Working independently and as a team to come up with the best solutions to a customer problem.
- Providing outstanding phone-based support for a variety of sophisticated, time critical issues.
- Using and sharing your knowledge of a wide range of technologies
- Working remotely on enterprise level customers and dark sites
- Having the opportunity to build labs and simulators.
- Ability to be involved in product BETA testing.
- Contributing to our Solutions Engine and online forums
Who you are:
- At least 2+ years of technical/customer support experience
- Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).
- Solid understanding of SAN & NAS.
- Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
- Understanding backup theory and design. Backup and data management fundamentals
- Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
- Linux Skills - desirable
- Previous experience fixing / addressing enterprise environments.
- Strong customer relations skills.
- Strong multi-tasking and prioritization skills.
- Strong written and verbal communication skills.
- Excellent teammate.
Desired Candidate Profile
- At least 2+ years of technical/customer support experience
- Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).
- Solid understanding of SAN & NAS.
- Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
- Understanding backup theory and design. Backup and data management fundamentals
- Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
- Linux Skills - desirable
- Previous experience fixing / addressing enterprise environments.
- Strong customer relations skills.
- Strong multi-tasking and prioritization skills.
- Strong written and verbal communication skills.
- Excellent teammate.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Specialist Associate
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CommVault Systems
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The company s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect, manage, and use your data, while running it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.