Technical Specialist - Tier 1 (Client)
CommVault Systems
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Posted 3 hrs ago
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.
What you'll do..
- Provide remote assistance to customers with their technical issues & queries.
- Maintain personal assigned incident queues, keeping customers updated regularly.
- Keep incident backlog and aged calls within defined ranges
- Maintain Customer Satisfaction levels to within or above defined range.
- Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.
- Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -
- On prem hypervisors - VMware, MSFT Hyper-V
- Containerization - Kubernetes
- Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV
- FS - Windows File Systems
- Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc
Desired Candidate Profile
This role requires a minimum 5 yrs. Of industry-based experience, using enterprise level platforms and applications.
Proficiency in English is a Must, Second Language is a plus(French, Spanish or Portuguese)
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Specialist - Tier 1 (Client)
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CommVault Systems
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The company s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Commvault is a worldwide leader in delivering backup and recovery for the multifaceted enterprise. Commvault allows you to protect, handle, and use your data, while handling it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what