Technical Support Agent

3D Diagnostix

Multiple Vacancies

Posted on 24 Oct

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Responsibilities :

  • Identifying hardware and software solutions.
  • Troubleshooting technical and network issues.
  • Installing and configuring hardware and software.
  • Speaking to clients to pinpoint the issue and quickly resolve it.
  • Guiding clients through a series of actions to resolve a problem or first-time setup.
  • Following up with clients to ensure the problem is resolved.
  • Managing multiple tasks at one time.
  • Document technical knowledge in the form of internal databases and manuals.

Desired Candidate Profile

Responsibilities :

  • Degree in computer science or information technology.
  • Excellent interpersonal skills in person and over the phone.
  • Excellent English is written and spoken.
  • Ability to work in the US working Conditions (from 6PM to 3PM or from 3PM to 12AM , Saturdays and Sundays are off days).
  • Certification in Microsoft is a plus.
  • Prior experience in tech support, desktop support, or a similar role.
  • Extensive experience working with Windows and Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Ability to research, diagnose, troubleshoot and identify solutions to resolve issues.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Ability to provide step-by-step technical help, both written and verbal.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Agent

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3D Diagnostix

https://wuzzuf.net/jobs/p/0zhfh8siiaol-customer-service-technical-support-agent-fluent-english-speaker-3d-diagnostix-cairo-egypt