Technical Support Agent

Aliaict

Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.

• Actively listen to customers to understand their issues or concerns.
• Interview clients to gather information useful in providing recommendations and solutions to a technical problem & Install, configure, and troubleshoot computer systems, servers, and network issues.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with Customer to ensure the system is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Understand very well our systems and be updated with changes done in system frequently.

Work From Home

• Rotating 8 Hour Shift Schedule 24/7
• Prepare accurate and timely reports
• Experience using remote support tools
• Experience in supporting software systems is preferrable
• Proven work experience as a Technical Support services.
• Excellent understanding of computer systems, mobile devices and other technology tools
• Excellent problem-solving and Communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Excellent knowledge in customer experience
• + 2 Years Of Experience
• Own Laptop