Technical Support Analyst Oracle

Provide voice support to Oracle Hospitality or Health customers worldwide.

Troubleshoot complex customer scenarios and document solutions.

Deliver dependable and timely resolution of technical issues.

Provide remote support delivery and problem cause analysis.

Collaborate with colleagues to provide superior customer service.

Log and track all cases in ICCP ticketing tool.

Advocate for customers by ensuring timely escalation and feedback.

Maintain familiarity with new product releases.

Knowledge, Skills & Abilities Essential

• Minimum 2 years IT experience installing/configuring/supporting/administering systems.
• Experience in supporting software products
• Graduate degree in technical, hospitality/health or business field.
• Experience with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).
• Familiarity with operating systems (Windows, Oracle, VMware).
• SQL experience preferred.

Other Requirements

• Strong desire to deliver high-quality customer service.
• Excellent communication skills in English and French / Arabic /li>
• Excellent troubleshooting and problem-solving skills.
• Ability to multitask and stay organized.
• Team player with interpersonal skills.
• Flexibility to work overtime, weekends, holidays, and shifts.
• Cross-cultural adaptability.

Abilities

• Ability to work effectively with customers and colleagues at all levels.
• Work independently or in a team environment.
• Creative problem solver, thinks outside the box.
• Self-starter with initiative and drive.
• Logical, methodical approach.
• Resilient under stress and able to meet deadlines.

Note: This role requires weekend support and shift work. 24x7 global support environment.