Technical Support Consultant
Innovative Systems
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Technical Support Consultants regularly use problem-solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi-layered requiring:
- Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
- Creation and development of SQL scripts and other custom software processes
- Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features
You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:
- Perform simple product installations providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more
- Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos
- Provide insights that will be used to improve existing solutions and plan those of our next generation
Desired Candidate Profile
Experience with SQL databases and SQL programming language
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations.
- Highly analytic with strong problem-solving and creative thinking skills
- Excellent verbal and written communication skills in both English and Arabic; proficiency of the Arabic and English languages at a native or business level
- Willingness to be on call after hours in customer support rotation (very minimal)
It's a plus if you have:
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
- Knowledge of the Fintech or financial services industry
- Knowledge of SWIFT or other payment processing
- Knowledge of Cloud capabilities such as Azure or AWS
- French, Spanish, Portuguese or other business level language / communication skills
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Support Consultant
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Innovative Systems
Innovative Systems, one of the world s most trusted providers of best-of-breed data quality and compliance solutions is looking for a bilingual Arabic and English Technical Support Consultant to join our growing team in the UAE. Consistently named a Top Workplace, we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan , one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats helping to keep us all - a bit safer.
http://innovativesystems.applytojob.com/apply/me3FYsBebz/Technical-Support-Consultant